LuckyDays Casino Privacy Policy

At Lucky Days, we are committed to protecting your personal information and ensuring full transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices in clear terms so that you can make informed decisions about using our services. We operate under the Malta Gaming Authority (MGA), licence no. MGA/B2C/822/2020, and our operator, Jungle Media Ltd., is incorporated in Malta (company reg. no. C 79253), with a registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. By accessing the LuckyDays Casino platform, you acknowledge that you have read and understood this policy.

Who We Are

We are LuckyDays Casino, an online gaming platform established in 2019 and operated by Jungle Media Ltd. At Lucky Days, we provide casino services including slots, live casino games, jackpots, and more to players in eligible markets such as Canada, Finland, New Zealand, Austria, South Africa, Thailand, and the United Arab Emirates. If you have any questions regarding this policy, you can reach our support team at help@luckydays.com.

Information We Collect

When you register and use the LuckyDays Casino platform, we may collect the following categories of personal data:

• Your full name, date of birth, and contact details (email address, phone number)
• Account login credentials and authentication data
• Financial information, including payment method details for deposits and withdrawals
• Identity verification documents (e.g., passport, utility bills) for KYC compliance
• Your gaming activity, transaction history, and session data
• Device information, IP address, browser type, and geolocation data
• Communications you send us, including live chat transcripts and emails

How We Use Your Information

At LuckyDays, we process your personal data for the following legitimate purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals in accordance with our payment policies
• To fulfil our legal and regulatory obligations under MGA licensing requirements
• To detect and prevent fraud, money laundering, and unauthorised account access
• To provide customer support through live chat and email
• To personalise your experience on the Lucky Days platform
• To send you promotional communications, where you have opted in
• To conduct responsible gambling checks and implement player protection measures

Legal Basis for Processing

We at LuckyDays process your data based on the following legal grounds under applicable data protection law:

• Contractual necessity: Processing is required to deliver our gaming services to you
• Legal obligation: We are required to process certain data to comply with MGA regulations, anti-money laundering laws, and other applicable legislation
• Legitimate interests: We process data to prevent fraud and improve the security and performance of our platform
• Consent: Where you have given explicit consent, for example to receive marketing communications

Cookies and Tracking Technologies

Our Lucky Days platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our services.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality and secure login
• Analytical cookies: Help us understand how players interact with the LuckyDays Casino site
• Marketing cookies: Used to deliver relevant promotional content, including information about the Lucky Days casino bonus and app-exclusive offers
• Functional cookies: Remember your preferences and settings for future visits

Sharing Your Data

We do not sell your personal data to third parties. However, at Lucky Days, we may share your information with carefully selected partners and service providers in the following circumstances:

• Payment processors (such as Trustly, Visa, MasterCard, Skrill, Neteller, and ecoPayz) to facilitate transactions
• Identity verification and KYC service providers
• Game software providers including Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming
• Regulatory authorities, including the MGA, when required by law
• Our Alternative Dispute Resolution (ADR) entity, Casino Reviews (The POGG)
• Analytics and fraud prevention tools to protect the integrity of our platform

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Under MGA requirements, certain transaction and account records must be retained for a minimum period. Once data is no longer required, we securely delete or anonymise it.

Your Rights

As a user of the LuckyDays Casino platform, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request deletion of your data
• Right to restrict processing: You may ask us to limit how we use your data
• Right to data portability: You can request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at help@luckydays.com. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority.

Security Measures

We at LuckyDays Casino take data security seriously and implement industry-standard technical and organisational measures to protect your information. These include SSL encryption, secure server infrastructure, access controls, and regular security assessments. Our Lucky Days login system is designed to prevent unauthorised access to your account.

Responsible Gambling and Data

Our LuckyDays platform uses your personal data as part of our responsible gambling obligations. We may process your gaming activity data to identify signs of problem gambling and to enforce self-exclusion or deposit limits where necessary. This processing is carried out in the interest of player protection and in compliance with MGA requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or through a prominent notice on the Lucky Days platform. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at LuckyDays Casino, please do not hesitate to contact us:

• Email: help@luckydays.com
• Operator: Jungle Media Ltd., Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta
• Regulator: Malta Gaming Authority (MGA), licence no. MGA/B2C/822/2020
• ADR Entity: Casino Reviews (The POGG)